Operations
Request and ticket triage
Work arrives from everywhere — email, WhatsApp, a form, someone stopping you in the corridor. Without a routing system, urgency is decided by whoever asks most persistently.
Most teams have no reliable view of what came in, who owns it, or what is about to breach.
A working prototype with seeded data, built to show the shape of the workflow. It is not connected to a live system, and nothing you press sends anything to anyone.
Incoming this morning
5 items| Request | Channel | Routed to |
|---|---|---|
Machine down at Unit 2 Production halted, 14 staff idle | — | |
Wrong item delivered — order 8842 Customer wants replacement today | — | |
GST invoice copy needed Customer accounts team | — | |
Quotation for 200 units New enquiry, not a support issue | Web form | — |
Delivery running late Third message on the same order | — |
Seeded data · nothing is sent anywhere
- Every channel read into one queueauto
Email, WhatsApp and web form, in the order they actually arrived.
- Duplicates mergedauto
A third chase on the same order joins the existing thread.
- Classified and prioritisedauto
What stops production outranks what is merely annoying.
- Routed with a clock startedauto
Sent to the right desk with an SLA attached, so breaches are visible early.
- The exception comes to a personyou
Anything unusual or costly is handed over with the context already assembled.
Operations & back office
What we would build for you
Work reaches a small business through every door at once: email, WhatsApp, a form, someone stopping you in the corridor. Without a system, urgency is decided by persistence rather than importance. We read every channel into one queue, merge the third chase about the same order into the existing thread, resolve the requests that answer themselves, and route the rest to the right desk with an SLA attached — so a breach is visible before the customer notices.
Your version of this will look different.
Different queue, different rules, different place where a person steps in. Tell us how your team handles this today and we will tell you what we would automate — or that it is not worth automating yet.